Web Shop Policies

By placing an order through the Twin Island Cider web shop, you agree that you are at least 19 years of age. Canada Post requires ID/proof of age upon receiving or picking up your order. If you (the recipient) are not present to show ID at time of delivery, you must pick it up from the nearest Canada Post location.

Canada Post holds items for 14 days—if you do not pickup within that time and the shipment is returned to us, we will not refund the shipping fee, and you will need to pay the shipping fee again in order for us to resend it. You can otherwise choose to be refunded, minus the shipping fee.

Refund Policy: we cannot refund you for an order or Cider Club shipment once it has shipped. Once shipped, refunds will only be given if product is damaged or if we made a mistake with your order.